Shipping policy
Shipping Policy
At Four Waves & Wonder, we are committed to ensuring that your shopping experience is seamless and that your orders arrive on time. Below, you will find details about our shipping process, costs, and policies.
1. Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly delayed. We appreciate your patience and will do our best to ship your order as quickly as possible.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer the following shipping options:
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Overnight Shipping: Typically arrives within 1 business day.
Please note that delivery times are estimates and may vary depending on your location and external factors such as carrier delays.
3. Shipping Destinations
We currently ship to addresses within the United States. Unfortunately, we do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website. If you do not receive a tracking number, please contact us at fourwavesandwonder@gmail.com.
5. Shipping Carriers
We use a variety of shipping carriers to ensure the most efficient and cost-effective delivery for your order. The carrier will be selected based on your shipping address and the shipping method chosen at checkout.
6. Shipping Delays
While we strive to deliver your order within the estimated time frame, delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or holiday shipping volumes. We are not responsible for delays caused by carriers but will do our best to assist you if your package is delayed.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at fourwavesandwonder@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order as expected. If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If it cannot be located, contact us for further assistance.
8. Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website following any changes indicates your acceptance of the new terms.
9. Contact Us
If you have any questions about our shipping policies or need assistance with your order, please reach out to us at fourwavesandwonder@gmail.com. We are here to help!